Air India — air india not refunding due to covid lockdown

We booked 6 tickets through agents with air india from delhi to bangkok for my brother wedding. Due to covid india was lock down from 25th march while our ticket was 26th march. Air india did not operate too so no one can travel. Ministry of civil aviation india have announce that all airlines should refund from period 25th march 2020 to 3rd may 2020, even air india announce on their web page.

When i contact our agent they said air india refuse to refund because our ticket was not issue in india it was issue in thailand. Does it make sense? Ticket issue is anywhere but traveling from same airlines no? And how will we travel if it's lock down?

Than i called air india in india and they told me no can't refund because our booking date which we booked is 14th december 2019, book date should also be same as travel date. What is this new story?
They will refund those who booked during crisis? We booked few months before crisis even don't know something like this will happen but they will not refund.
Very strange and brainless decision air india is making, hope you can help me as 95, 000 rs is not less for medium class family.