Air India — Air India - Overcharge of Rs 25,100 for 2nd checked bag

To whomsoever it may concern,

I travelled thru air India flight Flight number :AI 126 Dated :Oct 5, 2022 from Chicago to New Delhi with 1 checked bag.
I checked with Air India staff at the airport at Air India counter on my way out about the number of checked bags allowed on my return ticket.
They checked my eticket and confirmed that I can travel check in 2 bags without any charge.
However on my travel date:Oct 19, 2022 Flight # AI 127; when I arrived at the air india counter to drop 2 of my bags and collect boarding pass I was told that I can check in only 1 bag, I have to pay for second bag. I was directed to another counter to pay for 2nd bag. The staff at that counter could not show me any statement or condition where air India started about charges for 2nd bag. They completely ignored the oral statement given by Air India staff provided earlier.
I was charged Rs. 25, 100(receipt attached).

I am extremely disappointed and frustrated for the unexplainable amount that has been ripped off by Air India.
I demand a proof of written policy or reason explaining on what basis and why was I charged the above stated amount or how was the amount calculated. kindly provide as mucha s details possible so I can proceed with my local authorities in Ohio, USA for action if not resolved by Air India.

Attached documentation:
1. Receipt of 25, 100
2. Boarding passes
3. Checked in bag tags

Sincerely,
Ekta Gandhi