Regarding eticket no.[protected]. Refer below email complete communication but still Air India not helping. Case is still open and pending with them. Refer subject Open case IDs
Air India
To:
yogesh.[protected]@yahoo.co.in
Mon, 17 Jan at 1:22 pm
Dear Yogesh,
Greetings from Air India!
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We acknowledged the receipt of your mail, we apologies for the inconvenience that you faced while waiting for refund and unintentional delay in responding to you.
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We would like to inform you that, as you have already filled the feedback form regarding your query for refund the concern team will surely get back to you with accurate resolution.
Also we request you to kindly check your feedback status on the given link:-https://www.airindia.in/feedback-status.htm
Please accept our sincere apology for the difficulties you encountered which should in no way reflect the level of service we aim to offer our passengers.
For any further assistance, visit us on www.airindia.in or write to us at [protected]@airindia.in for your other queries.
Thank you for writing us. Have a great time!
Regards,
Achal
Air India Contact us Team.
[protected] Original Message[protected]
From: yogesh.[protected]@yahoo.co.in [yogesh.[protected]@yahoo.co.in]
Sent: 13/1/2022 7:26 pm
To: [protected]@airindia.in
Subject: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
Hello Team,
Refer my initial feedback form details WB-INRT[protected] and refer below my trailing email. where i clearly mentioned about my axis bank details for refund process. Then how you can process the refund on my blocked one credit card. Could you explain. I want my money back on my axis back as soon as possible. Please share the escalation matrix as well as i need to escalate further.
Currenly i am in Tokyo Japan since jan 2020 now project going to end soon, I am returning india in coming 12th Jan, 2022. My wife Vandana hans called so many times to customer care from India and she told so many times that we need refund in our axis bank but getting different solutions from each representative. This is not good feedback. Requesting you please refund the amount in my axis bank so that i book new ticket for india.
Please reply back with root cause and fix the problem asap its been long time and I did not get my refund back.
----- Forwarded message -----
From: Yogesh Hans
To: [protected]@airindia.com
Cc: Vandana Hans
Sent: Wednesday, 12 January, 2022, 08:48:44 pm GMT+9
Subject: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
Hello Team,
Refer my initial feedback form details WB-INRT[protected] and refer below my trailing email. where i clearly mentioned about my axis bank details for refund process. Then how you can process the refund on my blocked one credit card. Could you explain. I want my money back on my axis back as soon as possible. Please share the escalation matrix as well as i need to escalate further.
Currenly i am in Tokyo Japan since jan 2020 now project going to end soon, I am returning india in coming 12th Jan, 2022. My wife Vandana hans called so many times to customer care from India and she told so many times that we need refund in our axis bank but getting different solutions from each representative. This is not good feedback. Requesting you please refund the amount in my axis bank so that i book new ticket for india.
Please reply back with root cause and fix the problem asap its been long time and I did not get my refund back.
----- Forwarded message -----
From: Yogesh Hans
To: feedback.[protected]@airindia.in ; [protected]@mb.point.ne.jp ; Air India
Cc: Vandana Hans
Sent: Friday, 17 December, 2021, 01:55:12 am GMT+9
Subject: Re: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
Hi All,
Refer my initial feedback form details WB-INRT[protected] where i clearly mentioned about my axis bank details for refund process. Then how you can process the refund on my blocked one credit card. Could you explain. I want my money back on my axis back as soon as possible. Please share the escalation matrix as well as i need to escalate further.
Currenly i am in Tokyo Japan since jan 2020 now project going to end soon, I am returning india in coming 12th Jan, 2022. My wife Vandana hans called so many times to customer care from India and she told so many times that we need refund in our axis bank but getting different solutions from each representative. This is not good feedback. Requesting you please refund the amount in my axis bank so that i book new ticket for india.
Please reply back with root cause and fix the problem asap.
On Thursday, 16 December, 2021, 07:14:34 pm GMT+9, Vandana Hans wrote:
[protected] Forwarded message[protected]
From: Yogesh Hans
Date: Thu, Dec 16, 2021 at 3:15 PM
Subject: Fw: Fwd: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
To: Air India, [protected]@mb.point.ne.jp
Cc: Vandana Hans
Hi Team,
My wife Vandana Hans called today on customer care. As per them refund process initiated and has been refunded and I did not get the refund in my axis bank account. Please check feedback form where I clearly informed that my past credit card got cancelled and not in use so I want refund in my axis bank account. Could you please check and let me know as I did not get the amount in my axis bank yet. Please find my account details here:
Account number: [protected]
IFSC Code: UTIB0000022
Sent from Yahoo Mail for iPad
Begin forwarded message:
On Thursday, December 16, 2021, 6:02 PM, Vandana Hans wrote:
[protected] Forwarded message[protected]
From: Yogesh Hans
Date: Mon, 22 Nov 2021, 13:22
Subject: Fw: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
To: Vandana Hans
FYI for followup after 2 weeks
----- Forwarded message -----
From: "feedback.[protected]@airindia.in"
To: "[protected]@mb.point.ne.jp" ; "yogesh.[protected]@yahoo.co.in"
Sent: Saturday, 20 November, 2021, 04:39:19 pm GMT+9
Subject: Feedback (Ref No. WB-INRT[protected] Name:Mr. Yogesh Hans) - New Action Update
A new action has been added to the feedback WB-INRT[protected] by [protected]@airindia.in.
Last Action Update: Dear Sir/Madam, Greetings from Air India! We have initiated the process of refund against the subject transaction as per applicable fare rules. The amount will be credited to the account from which the payment was made, in 20-22 working days as per standard banking process time requirements. Please get in touch with us should you require further assistance. Assuring you of our best services at all times. Regards, Ecommerce Helpdesk/ng New CS Cooordinator:INT
Current status of the feedback is: Under Process
Please open Customer Service Portal to view the new action.
Customer Services
Air India
Account number: [protected]
IFSC Code: UTIB0000022
hello team, when we initiated the refund process we clearly mentioned in the feedback form the HDFC bank credit card from which the transaction was made is blocked and not in use and in feedback form we mentioned that we want refund in our AXIS bank account the details are mentioned above .this is the feedback ref. no.-WB-INRT[protected]
so please refund the amount in my axis bank account mentioned above.
please find my canceled check and account details so kindly refund..
ref:_00D2v1u6V0._5002uQpvsN:ref
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I checked my two bags at sfo and carried my carry on with me until Chicago . At Chicago the air india told that I can collect my carry on in next stop (Delhi) I left my jewellery worth $10000 and my important files and expensive clothing. Guess what happened ?? I could not collect my carry on at Delhi airport which was so tensed after searching for 3-4 hours on all the baggage claim, I wrote a complaint that I need my carry on and they said I’m running out of time for my connecting flight to Hyderabad, I can find my carry on at final destination. After reaching Hyderabad and searching for 2-3 hours I didn’t receive any bags and filed a complaint about my missing bags and I have clearly explained that if they receive I would come to the Airport and pick it up personally and not to deliver to my house!!! I CLEARLY MENTIONED THIS NOT TO DELIVER PERIOD!! They gave me two contact numbers which I have been calling number of times with no one answering and after two days they called that my luggage is at my home. As soon as I opened my carry on !! THE MAGIC HAPPENED THAT I COULD NOT FIND MY EXPENSIVE JEWELLERY (husband’s kada/MANGALSUTRA/ Chain). I AM LOST NOW and GOING to FILE A COMPLAINT TOMORROW. I have never travelled before with AIR INDIA and this is a WORST AND PATHETIC EXPERIENCE I HAVE HAD WITH THIS AIRLINES.