Air India — Air India - Refund not yet received even after 4 months

Address:

New Delhi

Name: Rajeev Mehta
Date of Journey: 8th Aug 2020
Travel Detail: New Delhi to Chandigarh
Refund: Full fare of three passengers
PNR: HLHCT

This is regarding our travel from Bangalore to Chandigarh on 8th of Aug 2020 along with our two rabbits. Before booking the tickets, we inquired from Airlines about our travel with rabbits. After the confirmation from the Airlines, we booked our tickets and travel from Bangalore to Delhi with my family (3 Passengers and two rabbits) on 8th Aug 2020. We had connecting flight on the same Airlines, Air India from Delhi to Chandigarh.

After reaching Delhi, when we proceeded for check-in for Air India flight AI-9713. Though the flight was not cancelled, we were not allowed to board the flight as we were carrying live couple of rabbits with us and were told that the booked flight does not has the facility to carry the live stocks. Hence, we were given a letter of refund by the airlines authority and were told that the full fare will be refunded within 15 days. It’s been more than four months now and we have still not received the refund. I consistently wrote the mails and have called up customer care several times but still I haven’t got the money back.

After repeated follow up, I received a mail from Ecommerce Helpdesk on 18th of Oct 2020 stating that the amount would be credited to my account within 4-6 weeks. But when I didn’t receive the amount, I again started following up. But neither I received the amount nor any further communication from them.

It’s my hard-earned money and I request the team to kindly help me to get the refund at the earliest.

Thanks & Regards
Rajeev Mehta