Air India — air india staff are not agree to give wheelchair 26-feb-2020

Address:New Delhi, Delhi

During ticket booking, i selected wheel chair service also. But when my mom asked to air india staff to give wheel chair facility they are saying that there are no wheel chair service written on ticket. I booked the ticket from air india web site and paid 10000 rupees extra. If i was booking the ticket from other website i could save 10000 rupees.

My mom is at new delhi airport.
Flight details
Date dep time from to flight no. Dep
Terminal airline
26 feb 2020 14:20 hrs delhi (Del) stockholm (Arn)

Please help.
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My ticket in flight AI771 was cancelled due to delayed flight. I was told that the amount will be refunded. Till date I have not received any refund or response from air India even after repeated requests

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