Air India — air india ticket issuance

Respected team and cvo ji,

Good afternoon,

Sub: help require for injustice

(Sep 6th, 2017) today morning my parents (Age about 63 and 61) tried to travel through air india from delhi to vijayawada as per the attached ticket form airport terminal-3, gate no:3. (Flight no:ai-459, pnr no: y1nwp, ticket no: 098-[protected], 098-[protected]).

They reached airport on time. But as they are new and due to the language problem they struck up in baggage checking counter for 10 minutes and 5 minutes to find appropriate counter. As they reached the boarding pass counter airindia team informed them counter was already closed by writing wrong time on my parents tickets (5 minuter post time) and suggested my parents if they leave their main baggage they will allow them in to flight with cabin baggage. Even airindia team not issued the boarding pass to them to travel with cabin baggage. Same i conveyed to the airindia help desk. No one not responded properly instead of attending issue wasted much time by showing their busyness and at final called the contur and order them to send my parents to exit gate. I informed counter staff and manager on duty that i had tbut no one not given appropriate response. They refused to accommodate my request were rude and insisted to in next flight with new ticket at 1.30 pm.

As my parents are old and have back pain issues they are unable to sit such longer duration until next flight at 1.30pm. So i requested air india team to provide rest bench to take until the next flight. But they refused to provide any hospitality. So we back to our home after the series of bitter experiences.

Once after reached to the home even i called your customer cell no: [protected] around at 9.58 am to 10.18 am to update our issues and to raise request for the change of my parents travel date. Initially they agreed but later they refused for the same. I requested them to provide "call reference no" to update the same to the higher phase. But they are unable to even provide the same. Thats way i provided you the time and called no for your kind reference. (Customer cell no: [protected] around at 9.58 am to 10.18 am).

Later i called to complaint register no: [protected] as per web portal information. They refused to take the compliant and provided us alternate contact no as [protected] to raise the complient. We tried again to the alternate no to rise complaint. They conveyed me that "its mumbai no", so they are unable to take our compliant of delhi regein and suggested to send an email to "[protected]@airindia.in"

I felt mentally tortured and literally no avenue to access any help by air india staff at the counter at delhi airport. If it was not for the kind intervention of the airindia staff walked away without even offering a solution or accommodating my request.

Even my parents also mentally stressed and felt harassed by air india staff over an issue that should not have really been an issue. As they are allowing fellow passengers in front of my parents and refused them to go due language issues. If possible please check the last 4 check ins for this flight. (Flight no:ai-459, 6th sep-2017 at 6.15 am form delhi to vijayawada). The last 4 check ins are happen in front of my parents even they came to the boarding desk after my parent arrival to get boarding passes. Its really painful indecent to us..

Please consider our request and kindly issue new tickets with change of my parents travel date form 06/09/2017 to 22/09/2017.

Looking forward for your kind support.

Have a great day.

Thanking you
With regards
Dr. U. Venkateswara rao

[protected]
Bangalore.