Air India — airline cancellation

Address:

302017

My high profile client and a well know celebrity was supposed to board
Air india flight ai645 mumbai-jodhpur of 17-oct-2019, it was re-cheduled to operate as ai643 on 17-oct-2019 & depart at 1415 hours. She had booked business class.

When my client went to the counter she was informed by counter staff that this change was already informed my text msg and mail to your agent on 16th.

This was entirely false communication given to my client at counter. The change in flight schedule was communicated to us by e-mail and text msg at 4.20 am of 17th oct morning.

My client was harassed at counter with false communication given to her.

Client was supposed to attend a seminar at jodhpur which she missed.

We need a proper apology written communication to be given to our client with adequate compensation.