Air India Airlines — excess delayed flight causing mental agony and harassment to my old aged parents

This is to my utmost shock and disappointment that air india is playing with the precious time, energy, efforts, health and money of passengers by delaying the flight (Bearing no. Ai 043a) for more than 5 hours thereby leaving all passengers stranded!! My parents namely mr. Daya nand sharma and mrs. Radha sharma (Boarding pass no. 24 and 25) already had a very tiring day and thereafter when they wanted to come back home at the earliest they were badly stranded on chennai airport on 14th july, 2017. The boarding pass was collected timely but after that they krpt following up with the staff for the time of departure.
Nothing can be more humiliating that they had to wait for hours and hours for the said flight and for no fault of theirs. Without taking dinner, with all the sufferings, health problems, deprivation of sleep on proper time, tiredness while waiting, they had to bear the pains and torture of air india services. The list of suffering is countless to mention as my mother is a sugar and bp patient and she got so so unwell that her recovery took almost a week.

Needless to mention that my parents have gone through lot of harassment and mental agony. This is a clear case of deficincy in services by air india to its passengers. The time of departure or delayed flight should have been communicated via message or mail on prior basis.

This conduct requires the immediate action of refund of amount of tickets and along with that the compensation for such deficiencies in services.

Kindly take the necessary action in this regard at the earliest else we will be constrained to take action against the air india airlines for such gross deficiency in service.

Pooja sharma (For mr. Daya nand sharma and mrs. Radha sharma)
Advocate
Supreme court of india