Air India — airport services

Address:

Mumbai City, Maharashtra, 360005

I travelled by dreamliner of airindia from sydney to delhi on 24th january. While boarding at sydney airport there was not jet boat which connects to aircraftfrom airport. So we have to go by bus and then we have to climb up tall stair case. This gives trouble to aged people. I do not understand why we follow old system? Sydney is very good and modern airport. Again same thing happenened at delhi airport. We pay money to airlines and tax to airport authorities still we do not get facilities. Compained to airindia no response.