Air India — amount debited twice for online booking of air tickets

Address:

12-2-720/2/3 FLAT NO. 103 MOUNIKA HEIGHTS

I have booked flight tickets through online mode from www.airindia.in on 23 december 2019 for four passengers to travel from visakhapatnam to hyderabad on 27 december 2019. The booking reference is hetsf and flight number is ai 951. Amount of rs. 17, 192 was debited twice from my citi mastercard bearing number 5546 3702 xxxx 8313. I was waiting positively that the excess deducted amount would be credited back to my credit card account. But the statement is depicting that the amount was deducted twice i. E. For failed transaction also. So kindly do the needful.