Air India — awful customer care service

I contacted customer care to update my father's ticket to change place of origin from chicago to sfo. Since there is no option to make changes to the tickets online, i contacted air india customer care to do the needful. To start with, the customer care phone service is simply terrible, takes forever to get hold of an operator & then the wait time after the operator places your call on hold (And this happens several times) is just too miserable. Sometimes the call including the wait period goes on for over 30 minutes & even worse the call gets disconnected at times. Its like you have to experience the torment yet again. I am informed that the adjustable amount to be paid towards the ticket would be inr 12, 756 & i will be contacted shortly to help me with making the payment online through a link. Since i do not hear back for 2 days, i contact them again & now i am told that the adjustable amount has gone up to inr 22k. I, being the customer is being asked to pay double the fare for no fault of mine!

Until now no update received from their customer care. No calls/no email!

Pathetic service!