Air India Complaints & Reviews

Dear sir

I am sending you this mail after doing lots of afford to get my refund amount since last one year. I am sending the mail to ecommerce and they are giving same reply since last one year that your refund amount Will credited within 20 working day as they sent reply in jul 21 but still didn't get my refund amount. I am sending this mail continuously since last one year to e-commerce Air India . Already 18 months gone to cancelled the booking still I am waiting for refund .Kindly look into the matter and do the needful .
Journey details - port Blair to kolkata Pnr no.YHN3W E-ticket no.[protected],[protected]

Reference: Air travel booked on 24th June 2021 from New Delhi to Mumbai (Flight no AI 865, PNR: HKTR2)

Ticket Number

Refund Request Number

Refund Applied Date

[protected]

[protected]

06/30/2021

[protected]

[protected]

06/30/2021

In connection with reference, I want to bring into your notice, my septuagenarian parent wanted to avail your premier service on 24th June 2021 from New Delhi to Mumbai via Flight no AI 865 but unfortunately they could not fly (denied by airlines at airport).The reason given by air lines is not carrying RTPCR report. Followings are my arguments

1. First of all, I want to clear you, while booking of the ticket, nowhere it was mentioned or notified that RTPCR report is mandatory for travel to said destination.

2. Even while doing web check-in, it was neither pointed out to carry RTPCR report nor led to denial of web check-in.

3. On the 24th of June 2021 my old parents reached airport well before time (allowed by CISF at entrance) but at Air India counter they were denied boarding for not carrying RTPCR test report.

4. My old parents were in great trauma and shock for not allowing to board, that too without their any mistake or fault.

5. Even airlines did not offer for rescheduling of flight.

6. This led to cancellation of tickets (besides having valid ticket )

7. Lastly, it took them 2 hrs to come out of the airport from that incident.

After happening all this to my parents, still we preferred and booked air India flight after 2 days of this incident to travel to Mumbai.

With utter confidence and humble request to you to reimburse the amount of ticket booked considering all the said events happened with old parents especially in this pandemic situation.

With warm Regards

Neha Modi

We have cancelled on 18th June.. they said we will receive full refund in 21 days... We keep calling them . They are always saying wait for few daz .. 2 times they told some dates .. we willl receive on some dates.. both dates .. we have not received anything.. multiple tickets are booked with them ... They are always giving false statement...

Last time it's in process. We will receive it on 15th august max.. all false promises and all dates passed..

Please look into matter and help us urgently... We have money blocked with them.

I Tried to book.ticket on 11 August at 13.20. Paris time and transaction was passed in bank but confirmation didn't come no Pnr, no message, no email came for ticket then I booked another ticket in airindia, paid another ticket .

I have informed bank to cancel this transaction of 1023 eur but bank told to wait for transaction to appear in account then I received the ticket after 5 hours, we have called air india they said they cancelled the ticket and transaction will not come in your bank.. don't worry ... They assured us 2 times over call and confirmed that transaction will not appear .. then I have informed bank air india will not send ..

But Transaction is debited on 13th August, why They have placed the transaction in the bank after
after assurance over call and bank has called me for transaction.. I sent them mail to please confirm .. please revert transaction of 1023 euro within their system.
Esle, I have to take the help of local bank your transaction and air india put false transaction sent on cancelled ticket.

I have also paid 28 euro more on 1023 euro for conversion charges...

I have no answer and I'm still waiting ..

Could you please suggest shal I revert the transaction with the help of bank.

I am hereby to inform you that, AI Calicut airport staffs & Officer did not allow me to travel from calicut to Dubai.
I Already have the required valid documents and approval from UAE Govt. I presented it at the time of check-in but the officials did not allow me to travel because of the reason they mentioned that I have invalid GDRF approval.
I hereby attaching the GDRF Approval which I have got on 4th August and still valid. Because of this existence of the approval I could not apply for another. Its showing status of the process is already exist.

Because of these reasons I could not travel to Dubai. AI Staffs misbehave me at that time.
Travelling Expense from Kannur to Calicut, RTPCR test charges, Rapid test charges at Calicut, Return Expenses from Calicut, all were beared by me. I lost my money. May be it will effect my job also.

I requesting you to get compensation & take necessary action against the officials who misbehave at the time of my that situation. Very poor customer service I faced there.

NB: Please find the all supporting documents for taking the necessary actions.

Was submitting my luggage at the luggage counter. Many of the staff were pulling their mask down while talking. So many passengers in the queue did not maintain social distance and were talking pulling their masks down. People sticking to each other in queues.
Is there any staff keeping a check on these things?

Hi,

I am manish gurnani and booked my tickets on Air India travel in May-2021. However due to COVID I did not travel and cancelled my trip. The refund for the ticket cancellation is not yet processed after so many months.

The ticket number was[protected]. Can you please help ?

Thanks
Manish Gurnani

My flight from Delhi to Birmingham(8th jan 2021) was non-operational fir which I submitted a refund request, but haven’t received the refund amount yet.

We had availed a ticket for Trip planned to Bangalore for my family (3 Members) and ticket bought through Make My Trip (Copy of Ticket attached). The Trip was scheduled on 10th Aug 2021 @ 9.30 am through AI 506.

Unfortunately, my family could not board the flight, as airline had closed the counter at 8.50 am and not allowed them to drop baggage or allowed them carry even the baggage after pleading with them. They were waiting in Queue for dropping baggage from 8.05 am, even after several request the Airline staff did not give priority for baggage drop.
We had even done web check-in for all passengers.
The family was in queue at 8.05 am itself, the copy of email of Air India enrollment with AIR India representative at 8.19 am done during waiting in queue is attached for proving the presence of family in Airport baggage drop queue..

As AIR India did not allow them board and presence in Bangalore for my family was urgent, we had booked tickets to another Next immediate flight available from same Airport and travelled to Bangalore.

We would hereby request you to refund the cost of ticket for all 3 passengers.

Kindly arrange to issue payment on immediate basis.

It’s been more than a year and still I’ve not received my refund for the air line ticket canceled due to COVID situation

I had booked my flight through air india . The details of my bookings were:

delhi to singapore on[protected]

and return flight from singapore to delhi on[protected]

s.No.Passaengers names tickets numbers
1. Narender rohilla. 098-[protected]
2. Nisha rohilla. 098-[protected]
3. Adityavardhan rohilla. 098-[protected]
4. Amayra rohilla. 098-[protected]

i had mailed you multiple times regarding refund of tickets money due to non operational flight.

I had contacted your customer care and they say that my tickes number show refund status with refund status

number [protected]bf5 but refund was not credited to my account please initiate my refund immidiatly other wise i

would go through the legal chhanel. Please resolve my issue as soon as possible.

Thanks with regards.

Dear Sir/Madam,
I want to inform you that an online fraud and illegal money transfer held on 13.08.2021 by the person (as referred from AI India Customer Care as City Area Manager holding phone no. [protected]) from my SBI Savings Ac and ICICI Savings Ac. of total Rs. 30000(Rupees Thirty Thousand ).

I was trying to rescheduling my Air Ticket (PNR- JBLCD, Ticket no[protected] from 04.08.2021. Several times I have...

Sir,

Please refer booking reference No.H60E2, wherein myself along with my family members (total 4) had ticket for travel from Delhi to Bhubaneswar on 15.07.2021.

During collection of boarding pass, one lady (on-duty) asked me for RT-PCR /RAT test negative report. Since we have had no such reports with us, she arranged some papers for declaration that we shall do the necessary tests at Bhubaneswar Airport, and we agreed.

In the meantime, the supervisor rushed into the spot and told us to get the negative reports, otherwise boarding pass shall not be issued. We requested him to do the necessary tests at Bhubaneswar airport, but he did not agree and became aggressive when we asked for rules/guidelines, and directed us to do the tests at Delhi Airport itself. We rushed for tests, but could not succeed due to want of time, and the flight took off. We backed to our home in Delhi. I tried to know the name of the supervisor, but his name plate (Badge) in the pocket was down faced, and nobody told me his name.

The rule is that RT-PCR/RAT test is mandatory, but it is also written that if no such report is submitted, then the passenger has to do the tests at Bhubaneswar airport. Due to less knowledge of the Supervisor on COVID-19 guidelines, we could not board the flight and our amount has been forfeited.

In view of the above, it is requested to enquire into the matter whether it is the fault of the Supervisor and why he became so much aggressive to get the necessary tests there only. If it is his mistake, then the amount forfeited may please be given to me from the Supervisor’s pocket.

I am submitting this application late because, I again purchases ticket on 18.07.2021 to Bhubaneswar, and came back to Delhi on 12.08.2021.

Regards,
(P.K.Nath)

I have Canceled ticket in last year from air India app and still now no refund processed. Worst experience

Flight cancelled by Air India To to Bad Weather

Booking Reference - HKFK1
Date of Travel - 29.12.2020
Flight No. - AI 822
From - Jammu
To - New Delhi
Passengers:-
1. Miss AFSHEEN RAHMAN - Eticket:[protected]
2. Mr. ARIF RAHMAN - Eticket:[protected]
3. Mrs. SHAGUFTA PERVEEN RAHMAN - Eticket:[protected]

Refund Received ONLY FOR ONE PASSENGER i.e For Afsheen Rahman

Refund of Arif Rahman & Shagufta Perveen NOT RECEIVED TILL DATE

Refund is not yet issued by Airline after 4 months.

Flight on 27th April from Hyderabad to Mysore was cancelled by Airline at last minute - around 5 hrs before departure time.
Even after refund claim is requested there has been no refund provided yet and no information on ETA.
Status of refund request is same since last 4 months as approval pending from Airline(Air India)

I have been call about 45 time in air India everytime waiting about 1 hour me And agent not responsible
I many times request for refund
Passenger - SINGH/AJAY
Round Ticket - Tokyo/Dehli
Date - 24/05/2021
PNR number- ZBWWB
Ticket number- 098-[protected]
Refund number- [protected]

I have booked a flight using Air India website.

On 1st June received an update from Air India have changed our flight given us a connecting Flight Lucknow - Delhi - Bangalore with a layover of 8 hours in Delhi.

They have given us two options either we can cancel the tickets or choose any other date when a direct flight is available. As per the customer care executive, we will receive the full amount refund within 21 working days.

Booking Date: 28-May-2021
Travel Date: 4-Jun-2021
Lucknow to Bangalore Direct Flight
Cancellation Date: 1-Jun-2021
Ticket Amount:15519
PNR No. : H5NRD
Ticket No. :[protected]Aadya Chaturvedi)
Ticket No. :[protected]Dhruva Dutt Chaturvedi)
Ticket No. :[protected]Simarjeet Kaur)

We have sent multiple emails to [protected]@airindia.com but no response and called more than 15 times to[protected] every time customer care executive informed us refund in progress and we will receive a refund within 10 working days.

I cancelled my ticket and requested for a refund of $1543 in January 2021. After making 100s of phone calls, emails and fighting through 8 months. I got $595 couple of days ago. How many more months/years I have to fight with you people to get the rest of the money.Why are you embarrassing Indian people in-front of others? Help me if you can.

Ticket no[protected]
Date of journey-29 Jan 2021
Name- Eldho Varghese
From YYZ TO CCJ

WE HAVE NOT RECEIVED THE Refund against transaction id [protected]
and PNR no is HJMNL from air India and tickets bouts from IRCTC, when irctc has already send the letter with RA no. airindia, but after the several reminder there are no refunds issue.