[Resolved]  Air India — Bad Customer Service

Address:

Lucknow, Uttar Pradesh

On 11/6/13 I was traveling by Air India from Lucknow to USA. At the Lucknow airport after baggage check in and security check, myself and another lady who was also going to USA were held at the gate just before boarding on the grounds that we had access baggage. We both were international traveler and as you all know that domestic and international baggage requirements are different. I told people at the gate that we are not domestic travelers and we are not carrying access baggage but they did not listen to me. We were asked to pay access baggage fee. I told them that I am not paying a single rupee because I do not have an access baggage, I told them I want to talk to your manager. Then after few minutes they said, let these ladies go. They humiliated us in front of the other travelers. I am not traveling by Air India again because of their bad customer service. They don’t teach their employees how to talk and behave with travelers. I will tell all my friends not to use Air India.