Air India — bad service

Firstly i booked 2 tickets flying on the 18 th feb from goa to mumbai (Judith vaz and sebastian fernandes) and the money was taken but never issued a ticket. I called soo many times regarding this issue from london and some of them who i spoke to was rude and unprofessional. They even told me it’s not their problem as the payment was taken by delhi office and not pune office. At the end i managed to get the ticket issued but having said that because of this problem i missed my work meeting and had to reschedule. It costed me lot of money. One of the manager said he will get back to me regarding compensation but never got back to me till today. Than i booked 2 more tickets to tel aviv (My mum bernardina pereira (78 yrs don’t speak english) and nephew kenrick agnel antonio fernandes (10 yrs) for the 23 rd feb last month. And while booking i clearly mentioned that she need wheel chair and assistant all the way through the whole journey back to goa. And i was told she will be taken care with no problem. Guess what she got lost at the goa airport first. Than somebody offered her help and took 500 rps from her to take her to the right direction and to the gate walking. Than in delhi same thing happened. She was crying for help (78 hrs old lady) i called air india hundreds of time for help from london as we were meeting in tel aviv. Air india staffs on the phone never bothered to help me at all. I even asked th to contact delhi airport to help my mum. I was constantly calling her from london to make sure she gets help all the way through. But none of your staffs helped me. At the end i had to speak to some strangers at the airport and ask for help to get my mum to the gate. I really want the answer for all this mess that was created by your staff and making my mum cry all the way to tel aviv on the 23 rd feb last month.