Air India — bad services

Address:	Bhopal, Madhya Pradesh, 464001
Website:	www.airlines.com

I had booked a flight from bhopal to hyderabad for 22nd oct in june. And as customer's responsibility we called air india helpdesk on 20th oct regarding flight's status we got the information that flight is on track with no delays and also the help desk person has asked for the contact details to be updated on website.

But when we reached airport which is 2hrs. Away from the city, air india agent sitting there has informed us that the flight has been cancelled and there is no other flight for the same day.

This is the real experience i had with air india services and a very bad review for the help desk since they haven't informed anything about the flight postponed even though they asked for the contact details.

This is just an alert for the passengers traveling from air india. Please don't rely on their helpdesk and try not to prefer to air india flights.

@air india helpdesk employees.
1) please don't sleep while talking to some customer looking for help on call. And please don't just ask the contact details on phone, try to update the same in website and until it's updated don't give such a wrong information that it's updated.

2) my request to air india agents pleas do not underestimate the passengers travelling from your flights and try to keep them informed so they need not to suffer because of your poor services. It can be beneficial for both of the passengers as well as for your company's image also.