Air India — Baggage broken and poor service

Address:

17 Dashera Maidan, Behind Bank of India, Ujjain, MP

I was travelling from USA (ORD, Chicago) to INDIA (DEL, New Delhi) on 3rd of October, 2023 via Air India aircraft 77W and my VIP luggage (black) was broken in the process of transit. Also the TV's in the flight were not working due to which the passengers were provided with magazines, henceforth there was no other source of entertainment. Also, the charger sockets were not functioning. Overall my journey with the Air India was very poor and I would request for a refund of 20000 INR (my baggage price) as well as half the ticket price.
MY ticket number was[protected] with the PNR as 1G-4R0M59 .It is a clear matter o[censored]nconcern towards passengers and I would request a refund ASAP.