Air India — Baggage broken and poor service

Address:17 Dashera Maidan, Behind Bank of India, Ujjain, MP

I was travelling from USA (ORD, Chicago) to INDIA (DEL, New Delhi) on 3rd of October, 2023 via Air India aircraft 77W and my VIP luggage (black) was broken in the process of transit. Also the TV's in the flight were not working due to which the passengers were provided with magazines, henceforth there was no other source of entertainment. Also, the charger sockets were not functioning. Overall my journey with the Air India was very poor and I would request for a refund of 20000 INR (my baggage price) as well as half the ticket price.
MY ticket number was[protected] with the PNR as 1G-4R0M59 .It is a clear matter o[censored]nconcern towards passengers and I would request a refund ASAP.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3159
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information