Air India — baggage

Address:

Nagpur, Maharashtra, 440022

Dear officer in charge,

Greetings.
On nov 29, 2017 i flew in from sydney and my baggage was booked till nagpur. I was told that i will have to collect my baggage at delhi airport and after going through the customs it will be taken by transfer section. I landed at delhi airport at about 7 pm on nov 29th and my connecting flight for nagpur was at 5.30 am on nov 30, 2017. The transfer baggage section refused to take my baggage and i had to sit with it until 2.30 am when the air india counters opened.in the meantime i was sent and tossed around like a ping pong ball to person to person. I must have talked to at least six different people and it was useless. To add salt to the injury, the staff in the morning shift told me that the baggage section should have taken my baggage since it had the transfer tag on it.

I am not sure you can or will do anything about it now except saying sorry for the inconvenience but i am worried about my mother who will taking the same flight from sydney. She is 85 years old and a wheel chair person. What will be her plight? Will she have to sit with her baggage in the airport like me?

My air india complaint number is 9994 in their book at new delhi airport and dated nov 30, 2017. After registering my complaint. I was told that i will hear from within a week and so far no word from any air india official. Am i supposed to take it for granted that this is common?