Air India — baggage damage | |||
I am vinay kumar kottapalli, i was travelled from mumbai to hyderabad ai 050 on 18 march 2019 with baggage tag # ai977791 / [protected]. My check in luggage bag (56*45*25cm) has damaged in transit, i have already reported this issue to the concern person at the time of arrival and drafted a first mail on 19th march 2019 to lostfound. [protected]@aisats.in and there was no response send a remainder mails on 22nd march 2019 and 10 april 2019. Still there is no response from them i request you to look into and do the needful. Was this information helpful? | |||
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Air India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I am complaining that my parent name sukhvinder kaur flight Al 0301 from sydney to new delhi had requested for wheelchair from aircraft to parking but she was not provided and she got ill and sick moreover we have given extra charge for wheelchair in ticket
So please ensure that in future no other would suffer and update your service
So please ensure that in future no other would suffer and update your service
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There are no attached evidences of passenger and of the baggage such as
- full name, address, contact of passenger,
- e-ticket related to 18 March 2019 AI50 flight,
- bag tag number AI977791,
- your own complaint addressed to the Air India carrier
In order to commence to start the procedure on the compensation,
the passenger is required to submit complaint regarding the exact issue with the baggage, according to e-ticket and bag tag,
to the air carrier not later than 7 days following the flight.
The Air India carrier or their agent have to issue the Damaged Property Report or Property Irregulatory Report ( P.I.R. ) to the claiming passenger following the claim.
The Air India carrier has a duty to deliver the baggage to the passenger door or
to decide regarding the compensation not later than 21 days following the receipt of the passenger complaint.
If the passenger does not know his rights (max claimed compensation) the rules related "how to claim via" the authority, including the style of evidences,
such passenger can hire a legal professional for the agreed remuneration,
aiming to get the compensation via the authority or via the court.
The legal assistance can cost from rs 4000 for such type of cases.
the filing fee can be Rs 100 or Rs 2000 for such type of cases before the court.
Regards.
sr manager for ICAO / IATA irregultons matters
Aryan enginners ltd, UK
e--mail : aryan @vivaldi.net / < aryan(at)vivaldi.net >