Air India — baggage delay in international travel

Kapil Vaid90

from New Delhi, Delhi

Address:

L46 3rd floor street no 17 new mahavir nagar, New Delhi, Delhi, 110018

I was travel from Riyadh to Delhi on Saturday, once reach Delhi they said your luggage us delayed now your luggage will be come in next flight. But from Saturday to till now there is no information from air India and even whenever I call to luggage helpdesk. All the time no information we have, and. I from email 4 time to customer care but no reply.

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Air India customer support has been notified about the posted complaint.

Aug 05, 2019

Updated by Kapil Vaid90 My all cloths in that luggage only

Aug 05, 2019

Updated by Kapil Vaid90 File Refrence no - DELAI25409

Aug 06, 2019

Updated by Kapil Vaid90 Hi,

As per the Air india policy i want to claim reimbursed amount also.
check the below policy.

Delayed Baggage

For baggage which is not received, please contact Air India personnel in the arrival hall and report the same.A Property Irregularity Report will be filed and a copy will be given with a reference number for follow up action.

International
On international journeys, if delivery of entire checked baggage is delayed beyond 24 hours when a passenger is on a visit to a foreign country and has no access to their own wardrobe, then one time interim expense of GBP 50.00 or equivalent in local currency is reimbursed. In India, the amount is INR 3, 000.