Air India — Baggage lost in 24 aug 2015

I am dr. Venkateswara surisetty, resident of kingston, on, canada. I travelled from vijayawada to hyderabad as part of my 2015 india business travel on 24 august 2015 in flight ai 9516 by air india. My e - ticket number is 098 [protected]. I paid for excess luggage charge of inr 10500 since the baggage allowance is only 15kg and i have connection to travel to canada.

After reaching hyderabad my luggage got missed and i filed a complaint at the hyderabad airport immediately on 24 aug 2015 before my next flight. The pir issued with file no. As hydai52272. I contacted air lines multiple times after i reached canada. They said that they are searching for baggage and get back to me.

In october 2015, the airlines asked me to send the documents for settling the claim. I sent them all the documents on october 2nd 2015. I keep on calling them and sending e-mails multiple times to know the status of my claim. On nov 12 2015, i got a reply from mr. Shravan, air india baggage services (Lost and found) stating that the claim documents forwarded to finance department and claim is under process and they will advise me once claim is done.

The airlines never get back to me and i keep on calling/writing them multiple times. Recently, in april 2016 i went to india again and went to hyderabad airport met shravan in person on may 12 2016 to get the update on this file. He promised to settle this claim by 20th may 2016 and still didn't do any thing favour. I felt that the airline is very irresponsible in dealing customer service by not get back to me and didn't keep their multiple promises.

The total claim amount is inr 119500 and excess baggage fees of inr 10500. Please ask airlines to pay these amounts with interest and compensation for their poor customer service