[Resolved]  Air India — baggage mishandled / loss / pir delay 39990

Air india Flight No. 0142, from CDG-Paris to DEL-Delhi on 25th September 2021
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It has been 13 days that you did not find out my luggage. What a bad luggage service and customer care service provided by Air India. What an unprofessional work you are doing.

This 8th October 2021 I still did not have any relevant replies (no emails, no calls) from Air India, they are not working in a collaborative mode.
I don’t believe one minute that a poor referral by the automatic baggage sorting systems operated by Paris Aeroports has happened.
Check with the subcontracting luggage service: Derby CDG-T 2E Air India,

So now tell me what happened between 5:47 PM and 6:50 PM (no traces on BRS report) with Derby CDG-T 2E Air India?
I am clear, factual and giving my details about my crap travel journey as an Air India regular passenger.

For information, that case has been reported to Air India (where there is still no replies as usual): 8 support cases raised until now!

The truth is that the bag has been stolen somewhere in CDG-Paris Terminal 2E where ADP and Air India Paris are the only responsible here. That’s why they are not responding and waiting that famous 21 days to declare officially the baggage lost.
I have already sent my claiming letter to Air India and itemized all the items stolen and forwarded it to [protected]@airindia.in.

I am assisted by my lawyer for that case for judicial action. You better cooperate. Air India keeps being silent, I won’t.
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Nov 5, 2021
Complaint marked as Resolved 
luggage find out after 1 month
Air India customer support has been notified about the posted complaint.
Oct 17, 2021
Updated by shahine
The delivery guy show me the bag but it's NOT the correct one !!! How can Air India gives me another random bag with another tag number!!!
All the evidences have been given but Air India is not working and is not customer-oriented!
Air India luggage service is very unprofessional and ridiculous.
Oct 22, 2021
Updated by shahine
From: Shahine Valabdas <[protected]@gmail.com>
Date: Friday 22 October 2021 at 11:54
To: GovindBallabh Joshi <govind.[protected]@airindia.in>, "[protected]@airindia.in" <[protected]@airindia.in>
Cc: d gras <d.[protected]@airindia.fr>, DEL DOMBAGGSRVC <del.[protected]@airindia.in>, DEL BAGSVCS <del.[protected]@airindia.in>, GMDA <[protected]@airindia.in>, Rakesh Khanduja <rakesh.[protected]@airindia.in>, Air India <[protected]@airindia.in>
Subject: Re: DELAI39990 - VALABDAS / SHAHINE///MOST URGENT///

AIR INDIA is never replying!!! All your lines are busy as usual!

I remind their commitments:
International flights are covered by the Warsaw Convention.
The current lost luggage reimbursement is around $1, 750 per person + itemized amount to be reimbursed.

I have already sent multiple times my compensation/claiming letter and still no replies!
I have raised 13 case support ID and still no replies!

I won’t let them escape so easily!
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