Air India — baggage not carried | |
I travelled by airindia flight ai939 from delhi to bahrain on 4th march, vide pnr no. Yt5c0, bagage details ai 865633 [protected]. However, the baggage was not sent from delhi. Waited for long queue for filling up forms. The airport in bahrain was so co-operative to help. Next day again i had to come to collect the baggage. My compliant is why air india ground staffs have so much causal attitude. About half of the passengers, some of them were with small children. Suitable action should be taken against the staff responsible for this irresponsible act. Was this information helpful? | |
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Nobody has a duty to reply to unidentified complaint.
The complaint regarding the missing luggage had to be submitted in written to the Air India or to their agent. They might issue PIR with similar document which state date, number, description of loss, name of passenger and address.
If the baggage is not received in 21 days, the complaint has to contain the basic fields:-
1. Particulars of the address, according to e-ticket, or PNR, or invoice
2. Particulars of the submitter: full name, address, email, phone, bank account number
3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket or PIR;
4. Request: the statement of the act from the responder (what do you want in figures)
5. Signature / name, date, time, place.
The responding party has 10 days (max 15 days) for the complaint processing, or refusal to processthe claim, stating the addressee, reasons, decision, his particulars.
Such documents are not seen here.
In addition, the author does not know his all rights, which are acquired.
If the claim is not processed within 21 days or not full amount is paid the passenger is entitled to claim money from the offender via one of the authorities:-
1. Department general of civil aviation in the state of residence, if in India,
2. Customers court (forum) in the state of residence, if in India,
3. District court (forum) in the state of residence, if in India,
4. The authority in Bahrain.
If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.
Such assistance can cost from rupees 8000, for such types of cases,
with the maximum expected compensation ~ USD 1250 per 1 piece of baggage,
which was lost and not delivered following arrival of
the 4 March 2019 AI939 flight from Delhi to Manama airport, Bahrain in economy class of the service.
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail with request with documents to < aryan(at)vivaldi.net >