| Address: | Aurangabad, Maharashtra, 431001 | | Website: | www.AirIndia.com |
Date of incident - 06.11.2016
Original travel flight was AI678 later changed to AI865
I had very horrifying experience yesterday with Air India. I was booked on AI 678 to Mumbai. Flight timing was 09.00 AM. During check in at terminal 3, I received shock of my life at Air India check in counter. The check in person told me that flight is overbooked & I have to wait till further arrangement. I was standing at counter for half an hour. Then Air India told me that I have been assigned on some other flight AI865. I was suppose to travel with my colleagues who have already checked in AI 678. However as I have to reach to Mumbai on time to board my next fl;ight to Aurangabad AI442 at 14.35, I said ok for flight change. I checked in 2 nos of bag with Tag no AI903013 & AI 903014. Flight timing was 10.00AM & accordingly boarding completed around 9.45 AM. However flight took of around 11.30 AM. In between they have checked boarding cards atleast 5 times & hand luggage at least 3 times. The issue was duplication of tickets on some seat numbers...How could they????, clear lapse of security breach & could have been a threat to life of all passangers...The flight took of 1.30 hours late & arrived at Mumbai around 13.30, leaving very less time for passengers to board their respective connecting flight. I have enquired at Air India counter in Mumbai regarding our luggage. They assured us that luggage we will get at Auranagabad.
However at Auranagabad they regret saying luggage is mispalced...How ??? Air India supposed to be reputed airlines. How could they do this to passangers...I am official tour to Auranagbad & all my documents, papers, presentation is in my bag...What should i say to my customers????. In this fiercely competetitive market we will loose goodwill...Moreoever personal grooming, cloths, all are in bag.We have been forced by Air India to live in a shabby style on most important official tour of my life.
Till today we have not received luggage & no update further. We are continously following up with Air India but they are taliking to us in rude tone...
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