I had a confirmed ticket for 5 passengers (Pnr : yxr87) on flight ai715 on 10th may, 2019. According to the ticket counter closing time was 45minutes prior to departure time ie 10:35am (As the departure time was 11:20am). We reached the counter at 10:30am, but the guy at the counter told us that we were late and he hurriedly write down on our ticket that we reached at 10:45am.
Still, i didn't understand what he was trying to do. He told us to go to one counter with an old lady with a very bad temper. She just started scolding us that we were late, counter closes and all passengers were on board with full seat (Maybe overbooking??). While she was scolding us and giving us lecture, they still let another guy in (Indian looking not like us).
After that she refused to talk to us and told us to go to the front desk. The lady at the front desk was very helpful. She told us to plead with the old lady as the plane is still on the tarmac and they haven't started boarding also. We went back to the old lady who refused to help us.
Im very upset with the behaviour of the guy at the counter who wrote down wrong timing of our reporting at the counter and the old lady who refuses to help us. The guy at the counter initially even wrote 11:45am as our reported time which he later changed to 10:45am.
Is this the way you treat your passengers/guests/customers. Is it because i don't look indian enough. Im very surprise and upset by your ground crew behaviour.
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