I had a flight to Kathmandu from goa and was in transit via Delhi. In goa, I submitted my PCR, vaccination card and identification. Upon landing on Delhi, and trying to get the boarding pass, I was notified that my PCR report is not acceptable in Delhi. Despite me reaching at 3 am no one from the customer service responded. I got to know that my PCR is not accepted by air india. The same thing could have been communicated to me at 3 am cause it would have given me ample time to book and complete my PCR. Well it was 6 o[censored]s not just me. That’s when things start getting interesting.
I don’t want to say anything about the supervisor in counter E and F in Delhi airport. Never had encountered such a human being.
Then went to the ticketing center to reissue the ticket and eventually paid 250 less than the actual fare for the flight to KTM from Delhi which was 7.4K, the reason why I am saying it because i paid that amount individually for all six flyers. Realized, customer service is for corporate service, not for customer. Customer service knows the issue. Well if the PCR was not to be accepted, why weren’t we notified in GOA? Also, no one cared while they were giving us the ticket in the counter. Have been flying frequently since past 8 years. Had the most Horrendous experience.
I am scared to travel using air india. Was this information helpful? | 
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