Air India — booking refund : yqxzb[protected]/70 - air india not processing my refund even after many many reminders

Address:

Air India Website(Booked ticket from air india website directly)

I booked a flight for 22nd july 2020 but i cancelled it due to covid 19 on may 24, 2020. Air india executive told me that i will get the refund with one month at the time of cancellation but it's almost two months and i didn't get the refund even after sending many many many reminders. They don't response on mails/ calls. Pls process my refund asap. Thanks.

Ps: also, i was explained over cancellation call by air india executive that there would be a cancellation charge of inr 2500+ 5% tax per passenger so i am assuming my refund amount accordingly.