Air India — cancellation and delays on air india

Dear sir or madam,
I am deeply unhappy with my treatment at the hands of air india, who, for the 2nd time in under a year have ruined a travel experience for me. I copy and paste air india's response to a complaint i made against them recently and my consequent reply.

Dear mr. John duthie,
Greetings from air india!
This has reference to your feedback wb-dcok[protected] registered on web portal regarding your travel on ai511 of 07th sep 2019.
We understand your concern.in this connection, please be informed that flight ai-511 of 07th sep 2019 was delayed on account of late arrival of the incoming aircraft from chennai. The delay was inevitable and we have tried our best to accommodate the passengers on the next available flight. Accordingly your ticket[protected] of cok-del-cph was exchanged against the ticket[protected] for cok-del-lhr-cph. This was the only option available at that time to get the connection flight to copenhagen.
As per provisions of car, all passengers were provided heavy refreshment and alternate flight bookings for journey. Since the same was utilised by your kind self,
We are not in a position to provide full refund on the utilised ticket.
At the outset, please accept our sincere apologies for all the inconvenience caused to you.

My reply was as follows:

Dear mr roy,

With reference to feedback wb-dcok[protected] registered on web portal regarding your travel on ai511 of 07th sep 2019

I would like to take issue with some of the wording in your email. I cannot understand why any delay could be described as 'inevitable'. What was the reason the late arrival of the incoming aircraft from chennai? Surely this was not inevitable for a company such as yours? Is lateness inevitable?

My ticket was exchanged in cochin but you say that 'this was the only option available at that time to get the connection flight to copenhagen.' this is incorrect as the new flight arrived in delhi hours after the connection to copenhagen had left. Hence i missed my connecting flight.

You mention 'provisions of car', could i ask what this is and where i might be able to read through this as i think it is very important for our case.

Finally, the most disruption and financial cost i was forced to bare was due to my missing the flight from copenhagen to london, as a result of the delay in cochin. I had arranged to be picked up by my father at standstead airport on the 7th of the 9th. My father then made an unnecessary journey to the airport as i was not able to make contact while travelling, incurring significant cost on his part. I was rerouted to a different airport on a different day. Stanstead is over 60 miles away from heathrow and i booked my ticket specifically to arrive at stanstead so i wouldn't have to pay further transfer costs. What is the point of booking a ticket to one airport if you arrive at another one a day later? So not only did i arrive a day later i had a journey by underground train, overground train, replacement bus service, another train and finally taxi which took well over 5 hours and brought me to my location a day late. As a result of this i missed time with my family who i only get to see once a year. I paid well over 80 pounds travelling from heathrow to my final destination and this is because of a disruption to my travel plans which is solely the fault of air india.

Air india did not even have the courtesy of informing me that my flight from cochin to delhi had been delayed.

If you do not think this is course for significant reimbursement of funds or total refund, i don't see what is. If you are not willing to refund me for the inconvenience, financial and emotional, may i ask you to provide me with contact details of the relevant authorities with whom i can take the matter further.

Thanks in advance for any help you can offer me with this,

John duthie

Any assistance on gaining justice in this matter would be greatly appreciated.

John duthie