Air India — cancellation charges on ai tickets web ref aibe47785297 and aibe47785692

Address:

Bangalore, Karnataka, 560003

We have been penalised with cancellation charges of rs. 10500 on each of these blr-ccu dt may 04, 2019 (Pnr y0cf8) and ccu-blr dt may 09, 2019 (Pnr hgdyp) flights for which web booking was done from ai official site on may 01, 2019 at 9.42 pm. Cancelled tickets at 8.35 pm on may 02, 2019 and at 5.00 am on may 03, 2019, respectively.

Due to cyclone fani, dgca has stalled arrrival/departre operations at kolkata airport between 9.30 pm of may 03, 2019 and 6.00 pm of may 04, 2019.

Ai has not implemented its new cancellation rules for cancellation of web bookings made from may 01, 2019. Hence the discrepancy. We demand refund of cancellation charges.

Both tickets were cancelled conforming to the new rules of 100 % refund of the booking amount, namely,
(1) for pnr no. Hgdyp ticket booked more than 7 days prior to travel time and cancelled within 24 hour of the booking;
(2) for pnr no. Y0cf8 ticket cancelled after dgca decision to stop operation of the flight arrival/departure at kolkata airport.