Air India — Cancellation of confirmed tickets (without any proper reason)

Address:

Mumbai City, Maharashtra

Please note the following. Confirmation/PNR number: #JCHFL Flights: Air India Flight 657 & Air India Flight 658 Date of booking: June 12th 2015 Date of departure from BOM: 8th Sep 15 Date of departure from CCJ: 10th Sep 15 Date of cancellation email received from Air India: Aug 29th 2015 Name of the booker: Siddhesh Wanikar Email id registered: siddhesh.[protected]@gmail.com Due to Operational issues you guys at Air India merrily sent me an email of cancellation of my flights, without even attaching an apology (how pathetic on your part). I have an entire itinerary planned for my parent’s anniversary. The hotel has been reserved (paid off) The pick up and drop to the airport has been reserved (paid off) The AIRLINE TICKETS were paid off more than 2 months in advance. And I receive this cancellation email just 10 days away from the departure date? I am offered refund. For what joy would I want a refund? What about my planning and the feeling I want to give m family? Air India can just decide to ruin my family’s experience? It is understandable if it was a natural calamity. Then I wouldn’t have blamed your organisation. But this is just unprofessional, ignorance and carelessness on the Airline’s part. Also if I book any other flights now, I will have to pay a higher amount than what I have already paid Air India. Who takes care of that differential amount/loss that my pocket has to bear? Plus after talking on the toll free number to Ms. Devi, I just get an apology and no empathy. I am simply assured a call back. NO SOLUTION PROVIDED. I ask that Air India has to book me on another flight as it is the organisation’s responsibility. Is this how a reputed company behaves with their business providers? Its a shame that it isn’t a private company airline, but our very own AIR INDIA doing this. SHAMEFUL!! I need the following with immediate effect: • Travel tickets to and fro BOM to CCJ Airport as per my dates on another airline company • If you can’t provide the airline tickets of another airline, then I would need AIR INDIA airline tickets as per my dates again to Cochin airport, and a transfer to CCJ airport from there. If there is any other solution you can think of then do not space a mini second and immediately give it to me. As a customer I believe that I can still have faith in your airlines. But if I suffer a loss due to no fault of mine and your airline does not take necessary steps for a concrete solution then, I will have to knock the doors of consumer court as well as I would not hesitate to take this issue on a social media platform.