Air India — Cancellation refund

Address:

500083

This mail is with regard to pnrn:ylmbk, passenger name: ayalasomayajula .Sai gaurang, travel date:1/01/2017, air india, 839 scheduled time:20:55. Actually this ticket has been booked through agent but due to unavoidable circumstances at new delhi the passenger could not reach the airport on scheduled time, so there was no show for the flight. But immediately we spoke to the air india people who inturn said that the agent will refund the amount. So when i cancelled the ticket the same day i have given a cash back of just 475 where as i have paid 6417/- at the time of booking. This is highly ridiculous.

The next ticket was booked again for the same flight, same passenger, travel date :02/01/2017 schedule time:20.55, but there was almost one hour delay from theirr side and the flight landed at 12pm at hyderabad without any fault on our part.But we didn't complain and we had to bear the inconvenience caused.

Now as it is not at all fair to cut 6000/- for no show due to unavoidable circumstances i requested them to consider and refund the ticket amount to the full extent, because the circumstances on first day was not in our hands as the circumstances were unavoidable the second day with the airlines people and caused flight delay.Airlines must change their refund policies as intentionally no passenger will miss the flight