Air India — Cancelled Flight

This is regarding the flight that I had to fly from Dallas to Hyderabad on the 14th of May 2023, I was assigned the flight from Dallas – Houston-Munich-Delhi-Hyderabad (UA 1522)(UA 102) (LH762)(AI560). But that flight got cancelled, and I was assigned another flight from Dallas to Hyderabad for th e 15th of May 2023, and it was Dallas-Newark-Delhi-Hyderabad(UA569)(UA82)(AI560). I had to face so much nonsense here at the Delhi airport because my flight was supposedly not booked, and I had to pay 35, 000Rs (421.68 USD) for my flight from Delhi to Hyderabad, not only was my flight cancelled and delayed, but I had to pay extra for both the flight and the luggage while I already paid for the extra baggage through the united airlines app. When I contacted the united airlines customer care, they told me the Air India people had complete control over my ticket, when I contacted them here they told me that united airlines has to do something about it. It was so hectic for me to book a flight then and there, and I still had to do it without my mistake. I am asking a refund for my Delhi- Hyderabad ticket. This is so unprofessional and I had to face so much trouble running around counters and wanting an explanation from either of the airlines. With this kind of experience, I would not want to choose these airlines, neither will I recommend anybody to choose these airlines. And I believe I deserve an explanation or a compensation for what I had to go through for something which I was solely not responsible for.
Was this information helpful?
No (0)
Yes (0)
Air India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    3152
    Pending
    0
    Resolved
    294
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +44 207 760 3290 [UK]
    +49 69 1200 9821 [Germany]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
    View all Air India contact information