Air India — cancelled ticket cash refund ticket #[protected]

Hallo sir/madam,
Refering to the ticket #[protected] i have made this tickets booking beforegovernment of india has given no go signal to airindia on international flights due to the lock down. Later i have changed my plans of travelling and cancelled this travel and sent a mail to the mobile booking team of air india by giving my cancellation request confirmation.in reply to my mail they have committed the refund in the stipulated time. Even after the stipulated time i never recieve my refund into my concerned booking account. Now when i ask the same to them
They are replying an with an auto generated mail describing i need to reschedule on the same ticket till 31dec2020 during which time i dont have any travel plan.

So i would need your help to recieve my appropriate amount back into my
Account. I can provide the mail conversation happened in between myself and the finance team of airindia which may help you with more description.

Yours sincerely,
Yoganand.