Air India — Change in schedule of flight causing missing of connecting flight

Aug 23, 2016

Updated by S P Dwivedi Matter still not resolved. I was supposed to travel by Air India on confirmed ticket No.[protected] from Allahabad to Muscat via Delhi on[protected] by AI 9604 and AI 973 flight but on[protected] I received a SMS stating that time of flight was changed. I called Air India call centre told that due to change of timing I cannot travel by flight No. AI 973. The departure time became before the arrival time of AI 9604. They offered me to stay in Delhi 24 hours to board on next day flight which was not acceptable to me. After a long discussion it was agreed that you can kept open date your ticket and in future whenever time of flight will change you can travel. Now I booked the same ticket on[protected] but I am being told that I have to pay penalty for change of date. Since I was ready to travel but it was fault on the part of Air India not mine that I had to change the date of travel. It is against to the justice that I have to pay penalty for the fault of Air India