Air India — charging excess baggage even though the allowed weight was 25 kgs per passenger

Address:

N.Sivakumar, CFO, Rsp Design Consultants (India) Pvt Ltd, RSP House, No.30, Museum Road. Phone 9686696761, 560001

We were a group of 19 people on a pilgrimage travelling from allahabad to new delhi vide ai 9604 from allahabad to new delhi on 11th september 2019. Our pnr numbers were jvctk, y9nn5, hd8bq, z4h92, hd8x3, yyc32, yyc0n, hgp5h, yxsbb

As per the policy of air india each passenger is eligible for 25 kgs. Out total weight was 325 kgs and the counter staff allowed us baggage allowance of only 285 kgs stating that per passenger only 15 kgs will be allowed. We were charged for 40 kgs @ rs 500/- per kg and we had to pay rs 21, 000/- including gst for boarding the flight

This is completely against the commitment given by the airline. I demand the refund of the amount of rs 21, 000/- paid vide doc[protected] dated 11th september 2019 issuing office 00081325.

Please help in getting the amount back