Air India — Charging of extra money

Address:

New Delhi, Delhi

Respected sir/madam
I having frequent flyer no[protected] booked two ltc ticket via air india (Pnr no zdxqv) from delhi to trivandrum for 04-06-17, meanwhile i made a querry to customer care no regarding procedure and extra charge if i want to prepone my journey on 30-05-17, no request was made by me to get it prepone but when on 04-06-17 i alongwith my son and mother reached at new delhi airport i was told that there is no seat for me and my son and told that that pnr has been preponed on 30-05-17 and counter clerk charged extra rs 5000/- from me for booking seats on 04-06-17. Here i would like to mention that no any mail or request was received by us regarding change of date of journey. I was surprissed that how on telepohne querry only date of journey was rescheduled that to without any intimation.in this regard a complain was also lodged by me vide srl no 13328 at delhi airport itself. You are requested to kindly do needful and refund rs 5000/- charged extra from me and person responsible be given warning for causing me harrassement and inconvenience.

Thanking you