Air India has been holding the Flight cancellation refund from Oct 2021.
Almost 15 calls had been made to Air India from Oct till date and every time I had been promised by the Air India call center and the escalation team that the refund will be made in 2 weeks however there had been no update.Air India had been simply fooling around and providing fake promises.
Escalation ticket no's provided by the Escalation department of Air India:
Air India Cancellation - Oct[protected]
Escalation Ticket - Nov[protected]
Escalation Ticket - Dec[protected]
Escalation[protected]
Name - ANCHAL Sharma
Emp id :
This has been an unprofessional behavior from Air India completely unethical and lacking Integrity in behaviors and response.
More over it's impossible to reach the Call center of Air India and even if you mange to reach after 4 hours of wait the call gets disconnected.
Please don't cheat the customers.
Details as below:
TICKETED [protected] AI
TICKETED [protected] AI
Scheduled for 23 oct for Travel for EWR to Mumbai
Passenger Name:
SRIVASTAVA/PREM MRS
SRIVASTAVA/SURENDRA KUMAR MR
Ticket was Cancelled prior to travel on 17th oct as Air India Changed the flight Schedule which was not suitable.
Ticket was cancelled via call to the Call center as I was informed that since Air India had changed the flight it Qualifies for a full refund and I will get my amount refunded with in 2 weeks.
As per the advise from the Agent a cancellation request was also raised on the Air India Website :
Reference No: WB-IEWR[protected] Was this information helpful? | 
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