Air India — Compensation and grievance for the delayed and damaged baggage delivery

Address:

600081

Hello Air India,

I am really worried with the poor response of the customer care team of Air India. Reiterating my problem, for the third time amid the chaos of customer care team demanding an immediate response. I have talked and sent mail to the customer care team already but nothing's seems to be working.

We (Myself and My Family) recently visited Paris from Chennai as part of family tour, via Delhi on flight AI 143, which arrived 25/04/2016 at Charles De Gaulle Airport, Paris.

Out of our 5 Checked-in baggage, which was supposed to be sent all the way to my final destination, baggage tag No.AI557779 was apparently been completely misplaced and possibly off loaded in Delhi. We raised a complaint at the lost luggage counter at our final destination Paris - File Reference number-CDGAI11989.


After numerous calls with the concerned person, we got to know that our baggage was found to be misplaced at Delhi and is being sent to Paris by 27/04/2016. Being tourists, it was really difficult for us to get in track with the baggage. Moreover, the baggage was not delivered to us on time and we had to make up all the way to the airport to pick the luggage up on 28/04/2016, cancelling all our tour plans for the day.


I find a complete chaos on the handling of the misplaced luggage and I am very sad to find such a flaw from a well renowned airline. Moreover, the handling of the misplaced baggage was too rough. I find that the bag has been damaged too much that it cannot be used further. The case of the baggage and the lock are broken. I can provide you with the necessary photos if needed. I definitely want an action to be taken for my damaged bag too.


I hereby write you in order to claim for compensation of the delayed and damaged baggage delivery. However, while I was waiting for my baggage to be delivered (for almost 4 days 25th April to 28th April), I was obliged to buy some necessary goods and the other expenses incurred such as travel expenses in order to get to the airport to get back the luggage. I can provide you with the receipts if needed.


I believe that I am entitled to compensation for all the losses and the expenses incurred due to the misplaced and damaged baggage from the airline.
I would appreciate an update as soon as possible.