Air India — Compensation

My husband and I (Mr Vinod Patel [dob 21/05/47] & Mrs Mayura Patel[dob 04/10/53]) flew with Air India (AI 131, ref no. TUJK7K - Ticket number : 098-[protected]/23) and upgraded both the journeys from economy to business class, to and from London to Goa. However, on our return journey from Goa to Mumbai to London, on arrival at Mumbai airport, we were informed by John Fernandes, Duty Manager that there was no entertainment on the 2 seats booked for us. Of course we were very disappointed but agreed to travel on the condition that we would be offered compensation. John Fernanades, Duty Manager confirmed that we would be compensated but did not know the amount, he confirmed the following to me in his email:
We sincerely regret that owing to an unforeseen issue, we could not offer you serviceable seats (IFE NOT WORKING) in Business class, on your journey with Air India.
We thank you for agreeing to travel inspite of the seats being unserviceable under due compensation from our side and appreciate your support in this regard.
We remain deeply concerned that we haven't been able to match your expectations this time. We have taken note of this and shall
set forth corrective actions internally to avoid such recurrence.
On my return to London, I have written to Air India twice, to (John Fernandes, aid.[protected]@airindi.com and connecti.airindia.com) on 30/03/23 and to ([protected]@airindiaexpress.in with cc to John Fernanades, aid.[protected]@airindi.com and connecti.airindia.com) on 09/04/23 but no one has responded as yet.
I would be grateful if you could please respond with regard to the compensation as a mater o[censored]rgency.
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