I travelled on air india ai330, from mumbai to hong kong via bangkok, on march 1st, 2017.
Boarding card was issued from mumbai to bangkok only, as they could not issue the onward. Baggage was to be checked in all the way to hong kong.
Unfortunately, the staff at the counter goofed up and checked in the bag only up to bangkok.
Came to know at the bangkok counter that i will have to get a thai visa, claim my bag and re-check. Had to do so, which caused great discomfort, extreme anxiety and of course, additional and unnecessary expense.
Want to claim compensation for the same. Attached are the boarding cards, thai visa receipts.
Please let me know how are you going to address and resolve this issue at the earliest.
Manisha khaiyam
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