Air India — Complaint against air India airport authority and request for refund

Dear Sir/Madam,

I had booked a flight (PNR NOGN5T) from Bangalore- Delhi- Paris- Birmingham. Bangalore air India airport authority issued all the 3 boarding passes on 24th August 2022 and I travelled to Delhi. Unfortunately Delhi air port air India authority did not allow me to board the Paris flight since I didn't have transit visa to travel to Birmingham (I have work permit UK visa and have Indian passport). I don't see any document stating I need transit visa to travel to UK. Could you please provide me the document which states I need a transit visa. I would like to raise complaint against Bangalore authority who issued me the boarding pass. If I don't need transit visa, I would also like to complaint against Delhi air India authority (Mr. Muneebali Khan, Mr Vasu Sood and Mrs Anju Taneja) who harassed me mentally and for my financial loss of £1307.99. I request you to refund my ticket amount £1, 307.99.

Hoping my complaint is taken seriously.

Looking forward for your response.
Thanks
Poornima Roy