| Address: | Jodhpur, Rajasthan |
Dear Sir/Madam,
· This is with regard to our travel ticket no. 098-[protected] and 098-[protected] booked dated 7th October, 2013 for travel on 8th November, 2013 from Jodhpur to Abu Dhabi via Mumbai.
· On the date of the travel, since all flights from Jodhpur airport were cancelled, hence we were not able to travel on the same day, as per the AI travel cancellation policy; alternate arrangements for our travel plan should have been arranged by Air India. Further, the AI Manager on Duty Mr. Arif was not available for support either at city office or at the Airport.
· But the support and cooperation which was expected form AI employees was completely missing as they asked us to travel at least after 4 days since they were not ready to issue alternate tickets from Jodhpur to Abu Dhabi/Dubai via Mumbai/Delhi.
· This is extremely unfortunate as we had to book new tickets on an emergency basis from Delhi to Dubai at much higher price (Rs.25, 404) on the 8th Nov via travel ticket no. 098-[protected] for travel on the next day as both me and my wife had to attend our offices on 10th Nov, 2013.
· This totally irresponsible attitude of the AI staff left us with no option but to travel via Rajasthan Roadways bus from Jodhpur to Delhi on 8th November night spanning 14 hours with our 55 kgs. Baggage along with the associated inconvenience and lack of sleep .For the bus travel, we had to spend about Rs.2200.Additionally, we had to spend 250 AED (about Rs.4500) for the taxi from Dubai airport to Abu Dhabi on 9th Nov, 2013.
· Kindly suggest why should not the alternate travel arrangements were made for us as were done for other passengers. This callous and non-cooperative attitude of AI staff led to my wife getting sick and being hospitalized in an emergency ward when we reached Abu Dhabi .If required, we will attach the medical bills and sick leave certificate(s).
· In lieu of this inaction and intransigent behavior, please arrange to compensate us adequately for the inconvenience, ill health and additional expenditure incurred.
Looking forward in hearing from you.
Amit Dugar
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