Complaint for Delay
Mukesh Bali
Thu 12/30/2021 10:55 PM
Hi Air India Customer Service,
I had booked myself from Toronto to Delhi on 26th November 2021 via AI-188 on seat # 49 B & back on 15th December 2021 through AI-187 on seat # 25 D. As you are fully aware that the flight AI - 188 was to take off at 1130 hrs but took off after 2200 hrs that evening from Toronto. I have couple of serious complaints to lodge:-
We were asked to board the plane when it was already known to the technical team/airline staff that there is a need for a part replacement before we can take off. This resulted in us being stranded on plane for up to 11 hours in addition to the 15 hours of flying hours. Instead of showing consideration, the airline staff and security guys were beyond rude and uncourteous in their behavior, and even removed their name tags to prevent any repercussions or action against them. I was not allowed to use the restroom for extended hours, which is not feasible for me given my age and health with medicines i am using.
We were served very low-quality food with no consideration to food preferences. There was lack of non-vegetarian options as well as alcoholic beverages including beer, hard liquor, which is paid for the flight fees when booking a ticket. They did NOT have beer or hard liquor in stock. We were served snacks such as Haldiram Dal Bhujia for Breakfast, which certainly is not acceptable at all as i need proper meal before I take my prescription medication. Furthermore, to make matters worse, I witnessed an airline staff keeping packets of beverages in her Cyan color baggage ( full Size ) which I suppose should not be allowed to be there.
The RIGHT ARM rest of seat ( 49 B ) was another very serious issue as enclosed in picture. As u can see it that plastic sheet on the steel sheet was absolutely displaceable. My right arm had developed pain in elbow which is still persistent.
The LEFT arm was covered with plastic sheet but again was to be fixed time and again. I had to inclined on left side all along during more than 25 hrs including stay at Toronto, which caused discomfort and persistent pain in my wrist, arm, elbow and back.
Your delay has caused me additional financial, physical & mental issues. I lost couple of days to get back on track to utilize my stay in India.
The taxi waiting charges were added on.
On arrival at Delhi, i was unable to commute to Chandigarh directly due to stiffness in body and had to stay in Hotel at Delhi.
Even after reaching back Toronto, my right elbow is paining very badly and unable to lift up anything heavy. My right knee is frozen and rather the whole leg is stiff and in pain.
My whole 18 days stay in India had been jeopardize
I am so sorry to write about this whole affair but i need respectable compensation.
Thanking you,
Mukesh Bali
17, Danielsgate Road,
Brampton, ON.
L6R 3X4
Canada
PS - unable to download pics of Right arm of seat as the file is too large to be accepted by your system but can be sent separately whenever required
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