Air India — complaint for serving expired food item as refreshment in flight ai 446 (leh-delhi) on 22/10/2017 under ltc 80.

Address:	New Delhi, Delhi, 110001
Website:	www.airindia.in

Dear sir/madam,

I am srirupa mukherjee, a government employee and i was traveling under ltc 80 ticket on 22/10/2017 from leh airport to igi delhi airport with air india having following flight details:-
Flight no. Ai446
Date of journey:- 22/10/2017
Ticket no:- etk:[protected]c1
Seat no. 9d

I was served with a expired fruit drink (Brand name:-treat mango masti) along with the food (Refreshment) served on board by the cabin crew. Such a negligence is unexceptable as it could be detrimental to my life. Moreover, when the matter was conveyed to the cabin crew they even did not replace my drink with a fresh drink. And hence, such lethargic service and carefree attitude could even cost a human life.in spite of paying for such a costly ticket under ltc 80, the service provided by the airlines was worst as an expired food item is not less than consuming poison.

I also filed the same complaint (On the above issue) twice under the feedback option provided in the air india website as suggested by the call centre executive. Two complaints were filed with the following details:-

Complaint 1:- ref no wb-dixl[protected] on date 29/10/2017
Complaint 2:- ref no wb-dmaa[protected] on date 03/01/2018

But till date no action has been taken on this matter and neither the status of the complaints have been updated in the website.

Prayers:
1) i am demanding compensation for serving me with expired food on board by the cabin crew and risking my life.
2) take action as per the administrative procedure.
3) any other action as per the law.

Attachments:-

Photographs of the expired drink served on board.
Photograph of my boarding pass.