Air India — complaint is regarding non-cooperation of air india personnel

Address:

Flat No. 29, Urja Ville Society, Sector-51, 201301

I had booked flight ticket to Singapore from Delhi & back, Booking Reference No. is JG6K7. I have availed onward journey & is trying to cancel the return journey. But I am unable to do so because I am not allowed to cancel online. I tried many times to contact AI Customer Care No. [protected]. After spending many hours, I could get AI person to listen to my problem of cancellation. Finally he told me that the concerned Deptt. personnel are very busy & don't have time to listen to my problem. He promised to arrange a call back to solve my problem. But about 8 hours have passed, I didn't get call back. Again I tried to reach AI Customer Care but could not contact in spite of holding phone for 20 minutes. The system of contacting AI Customer Care is a nightmare for customers. I request to please arrange to cancel return journey for both persons urgently.