This is regarding travel from Delhi to Bhopal on 8th April 8:40 AM. PNR - ZCQ6F and ticket no. 098-[protected].
I am extremely unhappy with the airport staff for their behaviour which is a shame for the Tata company as I am also a Tata employee. I reached before time and was in the queue for check-in. The queue was long but I reached the counter at 7:50. I had already done web check-in, printed boarding pass as well as bag tag. When I reached the counter, the lady took a lot of time talking on a personal phone with someone and later said this tag will not be helpful and she will issue a new one. So she tore the tag and later after sometime told me that she is unable to issue the tag and I should check at another counter.
The lady at another counter also took some time and then at 8:12 she canceled my boarding without informing me. Later she called her manager ‘Rahul’ who was extremely rude in behaviour and I told him it's fine not to have a check-in bag as it's only 7kg so I can take it in a cabin bag but he didn’t let me board the flight at all. I have my marriage tomorrow and marriage functions are starting today and he could have considered it. From 8:12 there was still 28 minutes left for the flight. It was not a tough job to manage and reach the flight but he didn’t agree and was very rude.
Since Air India didn’t have any other flights to Bhopal today, I had to book a flight from another airline now.
Kindly take strict action on the employee and I need a complete refund of my second flight ticket of INR 4875/- and compensation for harassing me at the airport.
I did not expect such service and behaviour from air india staff. Was this information helpful? | 
