Air India — Complaint Regarding Flight Cancellations and not providing the ticket to destination

Dear Sir/Madam,
I am writing to formally lodge a complaint regarding the unfortunate experience I faced at Kolkata Airport on the 14th and 15th of October while traveling with Air India. The repeated cancellations of my flight AI 769 to Delhi on both days, combined with poor management at the airport, caused me significant inconvenience and a financial loss of 233.83 euros.

The issues I encountered are as follows:

Abrupt Flight Cancellations: On both the 14th and 15th of October, my flight was canceled without prior notice, leaving passengers, including myself, stranded. We endured nearly 5 hours of waiting on the first day and 10 hours on the second day without any explanation or alternative arrangements.

Lack of Assistance and Coordination: Throughout the ordeal, the airline and airport staff provided inadequate support. There was no clear communication regarding rebooking options or compensation, which added to the distress and confusion among passengers.

Provided a Flight to a Different Destination: After hours of waiting, I was provided a flight to Paris instead of my intended destination, Milan. I was left with no choice but to accept this option to avoid being stranded further. Despite an available alternative flight to Milan with your partner airline, Air France, the staff refused to book it for me.

Financial Loss: Due to the lack of proper assistance, I was forced to book a separate flight to Milan at my own expense, which amounted to 233.83 euros.

Resolution Sought: I kindly request your immediate intervention to investigate this matter and take appropriate corrective actions. Specifically, I would appreciate:

Compensation for the financial losses incurred.
Clear guidance on the process to file a formal claim for reimbursement.
I have attached all relevant receipts and documentation to support my claim. Please do not hesitate to contact me at [protected]@gmail.com if further information or clarification is required.

I raised this issue with Air India officials, but their response was unsatisfactory. They offered me compensation of 2, 000 INR, which is significantly inadequate compared to the financial losses I incurred.

I trust you will address this matter promptly, and I look forward to your response and a swift resolution.

Thank you for your attention and understanding.

Warm regards,
Niteen