Air India — complaint regarding the cancellation of air india flight ai 112 from london heathrow airport t2 to delhi, india on 5th january 2019 and mismanagement.

Dear sir

Ref : passengers : dr kantimoy nath
Mrs shikha nath
Business class. Seat nos. 2j and 2h
Flight ai 112
Date : 5 january 2019.
Airline ref z9e3f
E-ticket no.[protected]
Ai flying return nos.[protected],[protected]

Please accept this letter as a letter of complaint regarding the cancellation of air india flight ai 112 from london heathrow airport to delhi on 5th january 2019 and then flight ai 20 to kolkata.

Myself and my wife mrs shikha nath was coming to kolkata from london heathrow t2 by flight ai 112 on 5th january 2019 which departs at 21.30 pm to visit my wife's only brother who was seriously ill in hospital. At about 8.30 pm it was announced that due to technical fault departure will be delayed and will give further information in 1 hour. At about 23.30 pm boarded the aircraft and waiting to take off but at about 2.30 am we were told that the flight has been cancelled and will be taken to a hotel. We were taken to a hotel at about 3.30 am. At 5.30 am we were told that a bus will take us to airport at 8 am. We were taken back to airport at 8 am and boarded the aircraft and sat in plane till 12.50 pm. The aircraft started to move at 12.50 pm when some passengers were really shouting and complaining. It was a total chaos in the aircraft.

We arrived delhi at 2 am on 7th january 2019 and had to collect our baggage and go through immigration and customs at delhi (Which were supposed to be at kolkata) and then again check in etc for the flight to kolkata. Finally we arrived kolkata at 9 am on 7th january 2019, about 17 hours later than the scheduled arrival time.

Unfortunately my wife's brother passed away before we landed in kolkata and she is very upset.

Due to the cancellation of flights, delayed arrival in kolkata, chaos and mismanagement in the airport and aircraft, hassle of clearing immigration, customs, collecting baggage in delhi and again check in have caused lots of distress and anxiety to both o[censored]s.

I am requesting you to take this letter to consider as a claim for adequate compensation.

Awaiting your early reply.

Yours faithfully

Dr kantimoy nath
Mrs shikha nath