Air India — Crew not helping in securing check-in baggage

Address:

Mumbai City, Maharashtra, 400705

My wife is flying first time today[protected] from mumbai to frankfurt via air india. Due to some reason she could not get the locks for her bags.

As per my experience if your bag is not locked than the crew locks the bag with plastic lock and is sealed with baggage sticker. But today my wife was denied of these service and on top of that the crew didn't even tried to help her understand anything. The crew just dumped the unsecured bag.

What kind of staff airindia has. Are they not trained properly. I protest this in strongest manner and i need explanation for this.