Air India — Customer care at Bangalore & Delhi airport

Website:

Air India.com

My wife was flying from Bengaluru to Delhi to London on Air India with connecting flight to USA on Delta. The Bengaluru Delhi flight was delayed by over 3 hours causing her to miss all connecting flights. The staff at the Bengaluru airport was most unhelpful only interested in getting rid of her asking her to go to Delhi and take her chances. The scenario was repeated at Delhi and they were even fighting whether they should give her a hotel room for the night. And she had to stay at the airport for 14 hours and argue with them before they would give her a hotel and book her on the next KLM/Delta flight. Thank God it was not on Air India but KLM. No more air India for us. Being from India I am sorry to say this but the customer service is absolutely the worst