Air India — Customer Satisfaction

This is in regard to a formal complaint against the Air India flight.
Flight No – AI188, From Toronto (Canada) to Delhi (India) dated 29th Sept 2022

The flight condition was pathetic and the services offered were really disappointing. I have never had such experience in any of my other flights. It really shows that Air India doesn’t care about passenger anymore and only fooling people by charging huge amount for the ticket. Below are couple of observation made.

1. The tray table was broken and have stain of foods. It was not properly cleaned, and the feel was, you are eating on roadside.
2. In flight entertainment was also not working, came to know that 60% of it were not working since long.
3. Sitting chair was also not comfortable as there was gap between the back rest and the cushion, which was easily noticeable.
4. Last but not the least, I ordered chicken for meal, and I was given the mushroom inside it. And no body cared to inform me. I am allergic to mushroom, when complaint, came to know that no instruction was given to the hosts as what the food items contain.

I was surprised to hear during the initial phase of the flight from a crew member that the flight is very old and most of the tray table is like that. Me along with couple of other passenger were really worried about out safe journey.
If the flight is old, what we really felt from inside, then AIR INDIA is playing with the risk of passengers. I booked the aisle seat by giving extra amount and I regretted both my decision, first flying with Air India and then paying extra for a seat that doesn’t worth it. I will definitely recommend my friend not to take risk to book a flight with Air India.

I am attaching the snaps taken during my flight. I want a satisfactory solution to the problem stated. I want a reimbursement of the amount paid for booking the flight.